• Replacement, or at the discretion of NorthernTel Mobility or its authorized provider, WCC, repair of your wireless phone** in the event of loss, theft, defect or damage resulting from normal use, and subject to the exclusions set out in the paragraphs below.
• Pick-up of the defective wireless phone and shipping of the replacement or repaired wireless phone and accessories.

Excluded from the plan

• Any defect or damage that existed prior to the plan subscription date.
• Any defect or damage to the wireless phone caused by a power surge, liquid damage, physical damage, damaged screen, improper installation, improper use of the wireless phone, misuse, negligence or vandalism.
• Normal wear and tear including changes to colour, texture, finish or cosmetic damage, including to the interchangeable faceplates.
• Any crack that does not affect the operation of the wireless phone.
• Accessories and any defect or damage to the wireless phone caused by accessories such as carrying cases, headsets, cords, equipment specially designed for the hearing impaired, adapters and any other similar device.
• Routine maintenance of the wireless phone by the authorized provider, WCC, and replacement of consumable items, such as batteries.
• Any antenna, wiring or cabling that connects the wireless phone to any type of vehicle.
• Any upgrade due to the obsolescence of the wireless phone or any of its components, including technological obsolescence.
• Any defect or damage to the wireless phone caused by an infestation.
• Any defect or damage to the wireless phone caused by an act of God, including but not limited to a natural catastrophe, fires, floods, lightning, ice storm or acts of war.
• Any problem resulting from a manufacturing defect or design defect of the wireless phone.
• Any problem resulting from improper maintenance or repair performed by a party other than NorthernTel Mobility or an authorized provider of NorthernTel Mobility.
• The Motorola M800 (Bag version) is not included in NorthernTel Mobility's WirelessCare Maintenance Plan.

Other terms and conditions

• Your wireless phone must be activated on the NorthernTel Mobility network to benefit from the plan.
• The plan fee will be billed monthly on your NorthernTel Mobility bill commencing with your first NorthernTel Mobility bill following your subscription to the plan.
• The coverage is effective on the date verbally indicated by the NorthernTel Mobility representative at the time of your subscription to the plan.
• Claims made under the plan may not be made until the first business day following the expiration of 15 days after the subscription date.
• Claims for replacement or repair of a wireless phone, made under the plan, are limited to two claims per 12-month term.
• The minimum term of the maintenance plan is 12 months from date of subscription.
• Cancellation fees apply if the plan is cancelled prior to the expiration of the minimum 12-month term.
• To find out about the cancellation fees that apply to your plan, visit www.northerntelmobility.com or contact one of our representatives. There is no cancellation fee if you cancel the plan after the minimum 12-month term.
• After the minimum 12-month term, the plan remains in effect under the same terms and conditions unless NorthernTel Mobility modifies or cancels the plan or you decide to terminate the plan, as the case may be.
• You must contact NorthernTel Mobility to terminate your subscription to the plan. The termination of the plan will be effective 24 to 48 hours after your verbal notice to this effect. Please be advised that NorthernTel Mobility may terminate the plan upon notice to you.
• NorthernTel Mobility and/or the authorized provider WCC reserves the right to charge additional fees or terminate the plan should it deem that a customer is acting in an abusive manner, is not fulfilling his/her obligations under the plan or is not paying the monthly fee when due.
• Claims made under the plan must be made to NorthernTel Mobility’s authorized provider, WCC, using the contact information set out below. NorthernTel Mobility shall notify you should there be a change of authorized provider.
• You may not assign your rights under the plan to any person without the prior written consent of NorthernTel Mobility.
• Any replacement wireless phone will be the same model or a model of similar quality and functionality, i.e. refurbished or new, at NorthernTel Mobility’s or its authorized provider’s, WCC, sole discretion. When your wireless phone is replaced by another model, you will receive the accessories required for its operation, i.e. the battery, basic charger and user guide.
• In any case of loss or theft, a duly completed police report is required and a deductible of $35 will be charged by the authorized provider, WCC.
• It is important to note that following the replacement of a loss or stolen wireless phone covered during the WirelessCare Maintenance Plan, NorthernTel Mobility will remove and disconnect the wireless phone from the network in a manner that it will be unusable permanently on NorthernTel Mobility’s network. If the unusable wireless phone that was subject of the claim is found and is in good working condition, this wireless phone should be returned to the authorized provider, WCC, by respecting the standard claim procedures.
• You agree that NorthernTel Mobility, its affiliates, directors, officers, employees, agents and subcontractors, including but not limited to the authorized provider, WCC, total cumulative maximum liability arising directly or indirectly from the plan is as set out in the Terms of Service. Except as set out herein, each of NorthernTel Mobility and the authorized provider, WCC disclaims all warranties of any kind, whether expressed, implied or statutory, in respect of the wireless phone including any warranty of merchantability or fitness for a particular purpose.
• In no event shall either NorthernTel Mobility, its affiliates, directors, officers, employees, agents and subcontractors, including but not limited to the authorized provider, WCC, be liable for any indirect, special, incidental or consequential damages whatsoever arising out of or in connection with this WirelessCare Maintenance Plan contract (including loss of data, loss of use, loss of calls, unused airtime, ring tones, downloaded applications, personal information or pictures, lost profits or failure to realize expected savings or any other commercial or economic loss, or any third party claim) whether arising in negligence, tort statute, equity, contract, common law, or any other cause of action or legal theory even if NorthernTel Mobility has been advised of those damages. These provisions shall survive the termination of the plan.

To complete your profile of the WirelessCare Maintenance Plan, please contact the authorized provider, WCC, at 1 877 281-1931, within 15 days of your subscription date to ensure your wireless phone is registered.

FOR ANY QUESTIONS OR CLAIMS, DIAL *611 or 1 800 360-8555.

* Certain conditions apply. The plan terms and conditions may be subject to change without prior notice.
** The term “wireless phone” must be interpreted in the broad sense of the term and includes all phones activated on the NorthernTel Mobility network regardless of the technology used (analog, digital, dual mode, tri-mode, 1X or other).