FAQ Prepaid |
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| Frequently
asked questions about
NorthernTel Prepaid:
Other questions?
No, you must use the specific prepaid hardware supplied
by NorthernTel. Do the Prepaid Cards expire if not loaded in the phone? No, the cards will not expire. What happens if I stop loading cards into the phone? You must load a 60 unit card into the phone every 30 days, with a 30 day grace period.
If you do not load a 60-unit card into the phone, your account will be put on Temporary
Suspension after the 90 days (after 230 days, the customer will be
completely deactivated). If you want to reactivate you must go into a dealer
location, purchase a pre-paid card, and pay a re-activation fee of $11.00, which will
allow you to re-activate your previous cellular number. Either you or your dealer will
simply call into Customer Care to get the account re-activated. You will keep his same
cellular number if he reactivates within one year from the TS date. After the one year
timeframe, you will lose your number and will pay a re-activation fee of $25.00, plus you
must get a new cellular number.
Phones can be used throughout Canada and the United States (where cellular service is
available. However, customers will be charged 5 times the local rate while roaming in the
United States, Alberta and Northwest Territories and will only be able to make outgoing
calls. Can I receive calls on the Prepaid Service? Yes. You will pay the same airtime rate on incoming calls as you would on outgoing
calls. You will be charged long distance for incoming calls that you receive while outside
of your local calling area. You will not be able to receive calls while roaming in the
United States. What kind of warranty does the phone come with? The phone comes with a one-year warranty for parts and labour on a manufacturer’s
defect. Can I load multiple cards into the phone at one time? Yes, you can.
To load additional airtime into the phone, the customer simply has to purchase a NorthernTel Prepaid Card from the dealer. After purchasing a card ($24, $45 plus taxes), the customer:
The loading process takes between 30 and 40 seconds. After the phone is loaded with the time it will hang up automatically. There is no airtime charge for loading time into the phone. If a dealer location is not available the customer can also load time by calling *611 or 1(800) 667-8350 (NorthernTel Customer Care), and requesting a Prepaid Card. Payment for the card can be made by VISA only at this time. Customer Care will assign the customer a PIN number that the customer will load into the phone. The customer should validate that the time was loaded into the system by pressing FCN
8, which will tell them how many minutes (units) are available in the phone. The following numbers cannot be reached with NorthernTel Prepaid Service: 1-900
or 1-976 and
international numbers.
The following numbers when dialed will not incur airtime charges 1-800-667-8350, 1-800-667-8357, *611, *911, and *677. |
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